Refund Policy
Last updated: July 26, 2026
1. Overview
This Refund Policy explains when PrepWorks issues refunds for subscription fees and one-time charges. It applies to all paid plans and to our Done-for-You Onboarding service. By subscribing to PrepWorks, you agree to the terms below.
2. Free trial
New accounts get a 30-day free trial. No credit card is required to start. You can evaluate the full product during the trial with no obligation. If you do not select a paid plan by the end of the trial, your account will be paused — no charge, no refund needed.
3. Monthly subscriptions
Monthly plans are billed in advance for the upcoming month. We offer a 30-day money-back guarantee on monthly subscriptions: if you are not satisfied within the first 30 days of your initial paid month, contact us for a full refund of that charge.
You can cancel a monthly plan at any time from your account settings. Cancellation takes effect at the end of the current billing period, and you keep full access to the Services until that period ends. You will not be charged again after cancellation.
4. Annual subscriptions
Within the first 30 days
If you cancel an annual plan within 30 days of the start of the annual term, we will issue a prorated refund for the unused portion of the term. Contact us at the email below to request the refund.
After 30 days
After the first 30 days of an annual term, annual fees are non-refundable. You can cancel at any time; cancellation stops future renewals and you keep access through the end of the paid term.
5. Done-for-You Onboarding fee
Our Done-for-You Onboarding is a one-time $500 service that covers data migration, workflow setup, team training, and go-live support.
The onboarding fee is fully refundable if you request cancellation before migration work has begun. Once we have started the migration — kickoff call scheduled, data import started, or setup work performed — the fee becomes non-refundable, since the work is already delivered.
6. How to request a refund
Because Paddle.com is the Merchant of Record for all PrepWorks orders, refund requests are handled by Paddle. You can manage your subscription and request a refund directly at paddle.net, or contact us at rajab@prepworks.app from the email address on your account and we’ll coordinate the refund with Paddle. Eligible refunds are processed to the original payment method within 5–10 business days.
7. Chargebacks
If you believe you have been charged in error, please contact us first — we resolve almost every billing question the same day. Filing a chargeback without contacting us may result in suspension of your account while your card issuer investigates.
8. Changes to this policy
We may update this Refund Policy from time to time. Changes apply to charges made after the updated policy is posted. The date at the top of this page reflects the latest revision.
9. Contact
Questions about a charge or refund? Email rajab@prepworks.app.